Terms and Conditions
This website is operated by The Wool Clip, Priest's Mill, Caldbeck, Cumbria. CA7 8DR Tel 01697 478707, who are solely responsible for the contents of this site, the fulfilment of product orders and the quality of any products ordered.
Please contact us with any questions or for information about your order. We will endeavour to respond to your calls and e-mails within 48 hours.
Pricing and Payments
Prices are correct at the time of publishing and exclude VAT and postage. They are in United Kingdom pounds sterling. All online payments are made through PayPal which accepts Visa, Mastercard and American Express credit cards.
We do not have access to your credit card details other than the last four card numbers which appear on the receipt. Purchases will appear on your card statement as being made to The Wool Clip.
In accordance with the E-Commerce (EC Directive) Regulations 2002, if you are ordering electronically, you will receive a prompt acknowledgement of receipt of your order, by email.
Our returns policy is in accordance with the Consumer Protection (Distance Selling) Regulations 2000. If you have any specific queries regarding our returns policy, please contact us.
If you have purchased the goods as a consumer, an order for goods may be cancelled by notice in writing sent within the first 14 days of your order beginning with the day after the day on which you receive the goods.
We will provide a full product refund within 28 days of your notice. You are responsible for ensuring that goods returned must be received in 'as new' condition with all seals intact and the product unused.
Goods must be returned complete, including all packaging. Carriage costs for dispatch and returning the goods are your responsibility.
This policy applies to all countries.
Subject to availability, goods will usually be dispatched within seven working days of receipt of the order, by second class Royal Mail with a tracked service, or its agents. Actual delivery times will depend upon the Royal Mail or its agents. In the event that the product you have purchased is out of stock, we will contact you and advise of the possible delay. We will give you a full repayment within 30 days if you decide not to proceed with the purchase due to the delay, and instruct The Wool Clip of this decision.
Non-delivery of goods
Whilst every effort would be taken to locate your goods, The Wool Clip cannot accept responsibility for their loss in transit, If goods are lost, we will send them again but using a tracked and/or signed for service, for which customers are charged. Replacement goods will not be sent until 21 days after original dispatch to addresses in the UK or 28 days after original dispatch to addresses overseas.
The Wool Clip does not sell or lend out any customer information. All customer information is strictly for our own use in connection with your order. We do not send random marketing emails to personal email addresses (spam). Credit card details will be handled securely by PayPal to ensure confidentiality.
To comply with the EU General Data Protection Regulation (GDPR), online customers’ names and email addresses (and the names and postal addresses of recipients of our products) are held securely in a database by the GDPR-compliant hosting company serving The Wool Clip’s website. These data are used for no purpose other than to enable The Wool Clip to deal efficiently and reliably with online orders. You can request removal of these data after your order has been received by contacting The Wool Clip. Customers’ names, postal and email addresses are also held encrypted on a computer so that their orders can be processed and any subsequent problems resolved.
Cookies (small items of computer code uploaded to the user's computer) are used by many websites, including The Wool Clip's website. Cookies track the computer's usage of the website but they contain no personal information about the user. Cookies are essential to keep track of the contents of your shopping basket once you have selected an item. The shopping basket will not function properly without cookies. We also use Google Analytics cookies to help us improve the performance of The Wool Clip's website and thereby to improve all users' experience. The browser settings of the user's computer can be changed to accept or reject cookies associated with any website. By rejecting cookies, the shopping basket will not function properly and Google Analytics cookies will not be uploaded to your computer. The European Union cookie law (e-Privacy Directive) has more information about cookies.